What does AI-driven actions mean?
AI-driven actions are automated decisions or responses made by a system using artificial intelligence — instead of needing a human to step in and do it manually. These actions are triggered by data and are based on learning from past patterns, rules, or real-time input.
Role of AI driven actions in Sympl
The role of AI-driven actions in Sympl is to automate decision-making, reduce manual work, and enhance both operational efficiency and guest satisfaction. These AI features serve as the "smart brain" of the system, helping property managers stay proactive, not just reactive and it helps property managers to make smarter decisions.
How AI driven actions work in Sympl
You can find this option on top right corner inside Sympl
Once you click on this AI icon, it will open overlay with some sample AI actions to be asked from AI.
Click on any sample AI action and it will open popup with option to edit the statement and click Ask AI button for AI execution.
AI will ask further questions before taking any action because AI needs all kind of required information to create any record in Sympl. If you have provided all the information together then AI will take the appropriate action as mentioned in below screenshot.
AI driven actions supported modules
Here's a breakdown of how AI driven actions work inside Sympl. AI Driven actions currently cover following modules only.
Tasks
Incidents
Calendars
Invoices
Inquiries
Guests
Rentals
Expenses
Examples of some AI-driven actions in Sympl
Scenario | AI-Driven Action |
|---|---|
Create a booking for Rental A | System will ask No. of Adults and Arrival and Departure dates & then booking will be created. |
Create a Rental | System will ask rental name to create it. |
Create invoice and send to guest | System will ask guest's name or email, or the booking ID to create invoice. |
Create a cleaning task for house staff | System will ask Name of Task and to whom(user name) this task will be assigned. |
Create a Guest | System will ask Guest Name, Email Address to create guest. |
Create an Incident for Rental A and Booking X | System will ask title and description of the incident you want to create. Also, if there are any categories, severity level, or related rental. |
Create an Expense | System will ask about amount, date and category to create an Expense. |
Chat Histories
On top right corner of AI Actions overlay there is one icon with tooltip "Chat Histories" which keeps record of those actions in the same chat thread
Click on this icon and it will load chat history for AI Actions.
Voice based AI Actions
Voice-based AI actions refers to a system that allows users to speak their queries instead of typing them, and the AI processes the spoken input to provide perform actions.
In Sympl you can search on based of audio by giving instructions using browser mic settings and your instructions will be written in text area and AI will search on based of that.
Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
Some Limitations:
There are some limitations on few modules mentioned below. We are working hard to resolve these limitations very soon.
Bookings/Inquiries: You can create bookings/inquiries with guest arrival dates 3 months in the past, guest arrival date 2 months in the future .
Guests: You can perform any kind of AI action using the most recently created 200 guests only.
Hold Events: You can perform any kind of AI action using the most recently created 200 calendar items only.
Invoices: You can perform any kind of AI action using the most recently created 200 invoices only but you cannot send invoices to guests using AI actions.
Tasks: You can perform any kind of AI action using the most recently created 200 tasks only.
Bookings: While creating booking, if you give manual price, AI does not pick that. It just creates booking with calculated price