SymplCM Help Center SymplCM Help Center
  • Invoices & Billing
    • Invoice Management
      • How to draft Invoice templates?
      • How to setup Invoice Rules?
      • How Do I Make Changes to an Invoice?
      • Invoicing & Payments
      • How Do I Charge a Guest for Multiple Items on an Invoice?
      • Scheduling Invoices
      • How Do I Request a Partial Payment or Deposit Payment?
    • Payment Gateways
      • PayPal
      • Booking.com Card Details Requirement
      • Booking.com and Expedia payment details
      • Payment Rules
      • How Do I Accept Payments Online and Via Credit Card?
      • Stripe
  • Calendars
    • Creating Hold Events
    • How to Import a Calendar
    • Sympl Calendars Walkthrough
  • Rental Settings
    • How Do I Change My Rental Currency?
    • How Do I Add and Update Rentals?
    • Linking Rentals Together
    • How do I delete rentals?
    • Currencies Supported by Sympl
  • Inquiries & Bookings
    • Guests Information
      • How can I import guests via CSV files?
      • How Do I Add and Update Guests?
      • How Do I Make Notes of Guest Interactions?
      • Guest List Overview
    • Inquiries Information
      • How Do I Delete an Inquiry?
      • How Do I Create an Inquiry?
      • Inbox Inquiries Overview
    • How Do I Confirm a Booking?
    • How do I attach a file to a message?
  • Miscellaneous
    • Sympl Setup Checklist
    • Inbox Files Overview
    • Inbox Conversations Overview
    • Shared Content Overview
    • Using Google Translate with Sympl
    • Automations Overview
    • Account Info Overview
    • Migrating from Tokeet to Sympl
    • What are the major differences between TV3 and Sympl?
    • Dashboard Overview
  • Settings & Configurations
    • User Settings & Logins
      • User Type and Permissions Overview
      • I forgot my password, what to do now?
      • Where Can I Find My Sympl Account ID?
      • How Do I Change My Password?
      • How Do I Add and Update Users?
      • Troubleshooting IP Blocked and Account Locked
      • Restricting User Access
    • Add-Ons & Widgets
      • Add the Inquiry Widget to a Site
      • Add the Calendar Widget to a Site
      • Inquiry Widget Advanced Configuration
    • Multi-Factor Authentication
      • Multi-Factor Authentication (MFA) Overview
      • Multi-Factor Authentication (MFA) FAQs
    • Sympl Subscription & Billing
      • How Do I Cancel My Subscription?
      • How Do I Change My Subscription?
      • How Do I Update My Credit Card Information?
    • Templates
      • Templates for Automations
      • Sympl Data Dictionary
      • Custom Branding Templates
    • Integrations
      • Connecting PriceLabs to Sympl
      • How do I connect to MailChimp?
      • Sympl integration with Dropbox
      • Sympl integration with Slack
      • Existing third party integrations
  • Rates Management
    • Pushing rates to Booking.com
    • What is a Dynamic Rate?
    • What is a Base Rate?
    • Changing the Max Guests value on Booking.com
    • Checking Rates for Accuracy
    • Changing the additional guest fee on Booking.com
    • Pushing Rates to API Channels
    • What is a Standard Rate?
    • Rate Types in Sympl
    • My Rates are Too Low on Booking.com
    • My Rates are Too High on Booking.com
    • The Rates Multi-calendar
    • How to Set Day-Specific Pricing
    • Sympl Channel Adjustments
    • What is a Rate Category?
  • Channel Manager
    • iCal Connections
      • What if my channel is not listed in Sympl?
      • Connecting iCal Channels with Sympl
      • Export your Sympl calendar to Holiday Lettings
      • Connecting to FlipKey/TripAdvisor with Sympl
      • Connecting to Homeaway/VRBO with Sympl
    • API Connections
      • Booking.com
        • Sympl and Booking.com Best Practices
        • Booking.com Rates & Additional Guest Pricing
        • How to Push Rates to Booking.com
        • Connect to Sympl via the Booking.com Extranet
        • Sending Booking.com messages with Sympl
      • Agoda
        • Connecting Agoda with Sympl
      • Vrbo
        • VRBO Bed Syncing
        • Connecting the VRBO API to Sympl
        • VRBO FAQ
        • Activating Sympl Rentals on VRBO
      • Airbnb
        • Connecting to Airbnb API
        • Create an Airbnb Password (Connection Resolution)
        • Airbnb API FAQ
        • Connecting to Airbnb via iCal
        • Airbnb Rental Listing Requirements
        • How to Refresh Your Airbnb Property List
        • Creating Listings in Airbnb
        • Co-hosting with Airbnb API
      • Expedia
        • Connecting Expedia with Sympl
    • Sympl Channel Manager Overview
    • Disconnect a Channel Account
Channel Manager / API Connections / Airbnb / Airbnb API FAQ /
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Airbnb API FAQ

Airbnb's API connection comes with a few limitations and listing requirements that may require some adjustment if you are used to working within Airbnb's native application. While these stipulations are subject to change in the future (as Airbnb have done with API updates in the past), the most current API version requirements & limitations are as follows:

  • All listings connected to Airbnb via API connection will automatically be set to accept instant bookings. Unfortunately, this is strictly controlled by Airbnb and cannot be turned off in Sympl or your Airbnb dashboard.

  • Co-hosting is not supported via API connections. While Sympl will allow co-hosted listings to connect to Airbnb via API (and still maintain a number of features), it's generally recommended that users add their Sympl rental property's iCal URL to their Airbnb listing via Airbnb's dashboard. This will continuously update availability.

  • Airbnb API listings must adhere to the Content Listing Criteria outlined by Airbnb below! If your listing does not meet these requirements, Airbnb may automatically de-list it until it is brought up to specification.

  • Pricing and availability settings of listings connected via API will not be accessible in your Airbnb dashboard anymore - they must be updated in Sympl.

  • There are two Synchronization settings that Sympl users can choose from: Rates & Availability or Full Synchronization. By default, Sympl will automatically set new API connections to Rates & Availability. Using this synchronization method, Sympl is able to perform rate & availability pushes, sending & receiving messages, and booking imports. You will still be able to adjust these settings via your Airbnb dashboard as well.

    Switching to Full Synchronization will bring complete listing control over to Sympl, but you will no longer be able to make adjustments to your listing via Airbnb's dashboard.

  • Airbnb automatically strips guest requirements from any listing that is connected to a channel manager via API. This is an unavoidable issue that is strictly controlled by Airbnb.

  • Airbnb's API will not import blocked dates to your Sympl calendar when connected. After the initial API connection, please make sure you scan your Airbnb listing calendars for blocked dates and manually add them in your Sympl calendar.

Airbnb API Content Listing Criteria

Airbnb will automatically disable listings that do not meet the following minimum content requirements.

  • Title - At least 8 characters in the listing title

  • Description - At least 50 characters in the listing description field

  • Photos - At least 7 photos, including 3 with high-resolution (800x500 pixels) 

  • Amenities - At least 5 amenities

If you have any questions about the Airbnb API that have not been answered, please feel free to email your support team for help!
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