Connect to Sympl via the Booking.com Extranet

Connecting Your Booking.com Property to Sympl

To successfully connect your Booking.com property to Sympl there are two key steps you need to follow. This guide will walk you through the process of permissioning Sympl as your Channel Manager in the Booking.com Extranet and completing the connection in Sympl.

There are two key steps to successfully connecting your Booking.com property to Sympl:

Step 1: Permission Sympl/Tokeet as your Channel Manager in the Booking.com Extranet

Step 2: Add the propertyID in Sympl and complete the connection by linking it to an Sympl rental, importing bookings, pushing availability and pushing rates. These steps are described in detail below.

Step 1: Permission Sympl/Tokeet

as Your Channel Manager in Booking.com Extranet

  • Log into Booking.com Extranet

    Visit: https://admin.booking.com and log in with your Booking.com credentials.

  • Select Your Property

    After logging in, click on the property you want to connect.

  • Access the Connectivity Provider Settings

    Click the Account button at the top right.

    In the dropdown menu, click Connectivity Provider.

    Note: If you don't see this option, contact your Booking.com account manager to request "commercial approval" and ensure the Channel Manager sign-up tool is enabled.

  • Search for Tokeet

    • Click Search.

    • In the Search for providers field, type Tokeet.

    • Select Tokeet from the search results.

  • Click Connect to proceed. This will establish a full, two-way connection with Tokeet/Sympl, meaning that Sympll will handle availability, rates, and reservation synchronization.

  • Booking.com will send Sympl an email confirming your request to connect. Sympl will then complete the connection by providing a Provider Confirmation in Booking.com.

  • You will then receive a confirmation message in your Booking.com Extranet once the connection is active.

Your connection to Sympl will now be active.

Step 2: Complete the Connection in Sympl

1. Log into Sympl

  • Go to your Sympl dashboard to complete the necessary configurations.

2. Add a new Booking.com connection for the Property ID

  • Navigate to Channels > "API Channels"

    In Sympl, go to the Channels section and select “API Channels".

  • You will be presented with all of your current API connections for all of your rentals. To add a new Booking.com connection, click on Add Channel.

  • Select "Booking.com" and click on the Connect button or the + icon.

    If you're connecting your first account, you'll see the Connect button, if you have accounts already connected, then you'll see the + icon.

  • Select Connect to begin the connection process

  • Follow the steps until you get to step 3 where you will need to the Booking.com property ID.

  • Click Connect

  • Click on the Channels Details option to continue with the remaining set up below.

3. Link a Rental, Import Bookings, Push Rates, and Push Availability

  • Once on the Channels details page, click on the connection(s) for the newly added property ID to complete these steps in the final connection wizard.

  • Link your connection to an Sympl rental

    After selecting the rental, click on Link then proceed to the next step.

    Your rental should already be created in Sympl.

  • Click Import then on Next.

  • Click Push Availability then on Next.

  • If you have not yet created rates for the linked rental, click on Add Standard Rate or Add Dynamic Rate to do so. If you already have rates or the rental, click Next.

  • Click Push Rates to send the rates in Sympl to your Booking.com property

  • This requires choosing the Sympl Rate category and Booking.com Rate category that you want synced.

The recommendation is to push your Sympl rates to your Booking.com Standard rate plan, even if you have set up other rate plans, such as non-refundable or weekly. To ensure all rate plans are updated at once when you push rates to the Standard plan, create your other rate plans based on your Standard rate plan e.g. Weekly rate plan = 10% less than the Standard rate plan.

Important Considerations:

  • Property Availability: Your property will be temporarily closed/unbookable on Booking.com until the connection process is completed in Sympl.

  • Connection Process: Your connection will not function properly unless the steps in Sympl (linking the rental, importing bookings, pushing rates and availability) are fully completed. Please see above for a detailed description. 

  • Updates via Sympl: Once the connection is established, all updates to rates, availability, and restrictions must be sent to Booking.com exclusively through Sympl. Manual entries in the Booking.com Extranet will no longer be possible.

  • Viewing Rates and Availability: While rates and availability will no longer be updated directly through Booking.com, they will remain visible in the Extranet for monitoring purposes.

  • Reservations and Modifications: Any reservations, modifications, and cancellations will be re-transmitted through the Sympl dashboard. However, it's important for vacation rental managers to regularly check the Booking.com Extranet to track the status of each booking.

Virtual Cards

To accept virtual cards, your Stripe account's MCC (Merchant Category Code) should be set to 7011.

Since the connected accounts are all "Standard" accounts, kindly reach out to Stripe directly to update the MCC. If you encounter any issues after updating, please contact Stripe for assistance.

A Standard account holder can log in and contact Stripe via email: Stripe Support.

For more details, see the Booking.com and Expedia payment information article.

As always, please contact us with questions any time.  We're happy to help.
How did we do? Thank you! We appreciate your feedback.