Reviews Dashboard
The Reviews Dashboard in Sympl provides a centralized, easy-to-use interface for managing and responding to guest and host reviews from multiple channels. It helps property managers efficiently track reviews, monitor ratings, and manage review content — all in one place.
With the Reviews Dashboard, you can:
Reply directly to guest reviews
Generate AI-based responses (available with an Advance Intelligence subscription)
Track review trends and performance across your properties
This streamlined review management process helps you maintain a positive reputation and engage effectively with both guests and hosts.
Why Reviews Matter
In the short-term rental industry, guest reviews play a critical role in your success. They directly impact:
Revenue growth – Higher-rated properties attract more bookings.
Guest decision-making – Guests rely heavily on reviews when choosing where to stay.
Transparency and trust – Reviews provide valuable insights to both guests and property managers.
Accessing the Reviews Dashboard
To access the Reviews Dashboard, click the Reviews icon in the left-hand navigation menu.
This will open the dashboard where you can view all review-related data and options.
Reviews Automation
You can also automate your review responses using the Reviews Automation feature, available via the Automation button within the dashboard.
To learn more about Review Automation, please visit this help article.
Supported Review Channels
Currently, Sympl supports reviews from the following channels:
Airbnb
Booking.com
Expedia
VRBO
Key Features in the Reviews Dashboard
Top Review Rating Per Channel
This section displays a quick overview of your highest ratings per channel, helping you see which platforms your properties are performing best on.
Reviews Graph
The Reviews Graph provides a visual overview of all reviews received over the past 12 months, including the current month.
Hover over any bar in the graph to see review details for that month.
Latest Reviews
This section lists the most recent reviews, including:
Reviews submitted by guests
Reviews submitted by hosts about guests
Overall Average Rating for Rentals
This section displays a list view of all reviews, both those received from guests and submitted by hosts.
The Rating column shows the review rating provided via the respective channel.
As always, please contact us with questions any time. We're happy to help.